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A signed term sheet was worth nothing once Instinct objected
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A signed term sheet was worth nothing once Instinct objected

Index Ventures withdrew from Town's billion-dollar round after the rival assistant startup it already backed complained, and Conviction went with it.

In briefTown is raising $90m at a $1bn valuation co-led by Forerunner and Menlo, with a16z and First Round participating1Index Ventures withdrew from Town despite a signed term sheet, after Instinct complained about a potential conflict; Conviction also withdrew2Instinct raised $250m in a Series B at a $2.5bn valuation co-led by Index and Benchmark, bringing total funding to $350m3
Updated · Sep 11, 2026, 02:59 ETThis story was revised after publication. The sources block reflects the current version.
The Sand Hill Road sign in Menlo Park
Photo: Aaron Parecki (CC BY 2.0)

A signed term sheet from one of Europe's best-known venture funds turned out to be worth nothing.

Index Ventures had agreed to lead Town's Series B at a $1 billion valuation and then withdrew from the deal entirely, Upstarts Media reported on 3 September. The reason was not a lawyer. It was Instinct, the rival AI assistant startup whose own round Index was co-leading, which complained to Index about the conflict. Conviction, which held stakes in both companies and had planned to join, pulled out as well.

Town closed anyway. Ninety million dollars, co-led by Forerunner and Menlo, with a16z and First Round following on.

The number that matters here is zero

That is what the signature was worth once a portfolio company objected.

A week earlier Instinct had told the Wall Street Journal it had raised $250 million at a $2.5 billion valuation, co-led by Index and Benchmark, taking its total to $350 million. The company is fourteen months old, run by a former Sierra researcher named Noah Shinn, and its product is an assistant you text or phone.

Town, built by Plaid's former chief technology officer and a former Google applied-AI product director, does the corporate version of roughly the same thing. The interfaces have been converging for months.

Two companies, one category, one investor on both cap tables (and on both boards' reading lists, presumably).

The old norm survived because founders could not do anything about it

Newcomer, which broke the original story that Index was leading Town, recorded an investor's shrug at the overlap. Greylock once backed Facebook and LinkedIn (nobody died). Quite true, and for twenty years that is simply how thesis investing worked, because the companies had no leverage to object with.

They have some now.

Our read is that this is a power transfer dressed up as a spat. When a fourteen-month-old company can raise a quarter of a billion dollars in a few weeks, the scarce thing in the transaction stops being money and starts being exclusivity, and it is the founder who owns it.

Index did not lose this deal to a legal conflict, because there was not one. It lost the deal because a company it had already funded made a phone call.

The phone call outranked the signature.

Somebody will write this down as a clause

Within twelve months we would bet on a large AI round being reported with an explicit category-exclusivity commitment from the lead investor. Not a handshake. A clause, with a definition of the category attached, which is where these things usually go wrong. If instead the norm quietly returns to funds holding both sides, this was one founder's temper rather than a change in the market.

Worse off are the multi-stage funds whose whole model is owning a thesis rather than owning a company. If backing the second-best assistant startup gets you thrown out of the best one, thematic investing collapses into a single bet placed early, in the dark, with no way to average in.

And the runner-up in every hot category has just learned that some capital is unavailable to it for reasons that have nothing to do with its business. Do you price that into your next round, or pretend it is not there?

Is Town worse off for any of it?

Probably not. Forerunner and Menlo are perfectly good leads, and ninety million dollars at a billion is ninety million dollars at a billion.

So watch the next hot category instead. If two firms end up on both sides of it and nobody blinks, we were reading a personality. If the term sheets start carrying the clause, we were reading the market.

Sources

01
Town is raising $90m at a $1bn valuation co-led by Forerunner and Menlo, with a16z and First Round participating“Town is raising $90 million at a $1 billion valuation, three sources tell Upstarts Media, in a Series B funding round co-led by Kirsten Green at existing investor Forerunner Ventures, and Shawn Carolan at new backer Menlo Ventures.…” — upstartsmedia.com · reported · Sep 10
02
Index Ventures withdrew from Town despite a signed term sheet, after Instinct complained about a potential conflict; Conviction also withdrew“Index Ventures, reported by Newcomer last week to be leading the raise, is no longer investing at all in Town, per the sources, despite reaching a signed term sheet in recent days... The about-face comes after another AI assistant…” — upstartsmedia.com · reported · Sep 10
03
Instinct raised $250m in a Series B at a $2.5bn valuation co-led by Index and Benchmark, bringing total funding to $350m“The company, which offers an AI assistant that has inspired enthusiasm among its early users, told The Wall Street Journal on Wednesday that it had raised $250 million in a recent Series B funding round. That new round brings the…” — techcrunch.com · reported · Sep 10
Show all 7 sources
04
Instinct is offered by Spear Street Technology and led by founder Noah Shinn, a former Sierra researcher; users connect apps and communicate by text and call“Instinct, which is offered by the company Spear Street Technology and is led by founder Noah Shinn, is an agent that the company says can efficiently organize your life. Users connect it to their apps and devices and can communicate with…” — techcrunch.com · reported · Sep 10
05
Town was started by former Plaid CTO Jean-Denis Greze and former Google applied AI product director Tony Vincent, with earlier backing from a16z and Forerunner“The corporate personal assistant, started by former Plaid CTO Jean-Denis Greze and former Google applied AI product director Tony Vincent , received earlier backing from Andreessen Horowitz and Forerunner.” — newcomer.co · reported · Sep 10
06
Newcomer noted surprise that Index was backing both startups, citing an investor's Greylock comparison“We were surprised that Index is backing both startups at the heart of the personal agent frenzy - though as one investor pointed out to us - Greylock once invested in both Facebook and LinkedIn.” — newcomer.co · reported · Sep 10
07
Kate Clark reported Instinct's $350m total and $2.5bn valuation“Instinct, the viral AI assistant, has already raised $350 million, including a new round that values the startup at $2.5 billion.” — x.com · primary · Sep 10
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