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Business3 min read

OpenAI's Data agent borrows the one thing that makes it work

Twenty-two endorsement quotes, four BI vendors praising a chat box that means nobody opens their dashboards, and no price anywhere on the page.

In briefOpenAI introduced a Data agent in ChatGPT Work that connects to company data and builds interactive dashboards1The Data agent connects to Redshift, Datadog, BigQuery, ClickHouse, Databricks, MongoDB and Snowflake, plus Google Drive and SharePoint files2The agent takes business terms and metric definitions from external semantic layers3
The Pioneer Building in San Francisco, OpenAI’s former headquarters
Photo: HaeB (CC BY-SA 4.0)

OpenAI launched a Data agent inside ChatGPT Work on September 10. It connects to Amazon Redshift, Datadog, Google BigQuery, ClickHouse, Databricks, MongoDB and Snowflake, pulls files from Google Drive and SharePoint, and builds dashboards it can write back into Omni, Oracle BI, Power BI, Sigma, Tableau and ThoughtSpot. OpenAI says nearly all of its own product team and more than two-thirds of its go-to-market organisation already use data agents internally.

Chat with your database has been shipped and abandoned roughly once a year since 2016. The reason is never the SQL. It is that "revenue" means six things at any company of size, and a model that guesses which one hands you a confident, wrong number that somebody then takes into a board meeting.

Read how OpenAI got around that, in its own words: the agent "uses your organization's business terms, metric definitions, custom calculations, and data relationships," and that context "comes from semantic layers and trusted sources such as Databricks Genie Ontology, dbt, GitHub, Snowflake Horizon, and BI dashboards."

So the part that makes the product trustworthy is the part OpenAI did not build and does not own. Whose product is this, exactly?

Count the quotes

Endorsement quotes in one launch post
Data platforms7BI vendors4Customers11

Twenty-two. AWS, ClickHouse, Databricks, Snowflake, MongoDB, Redis and G2 on the data side; Tableau, Power BI, Sigma and ThoughtSpot on the dashboard side; eleven customers from NTT DATA to a firm called Doeren Mayhew. Four business intelligence vendors supplied warm words for a product whose entire pitch is that an employee never has to open a business intelligence tool (Sigma's SVP of product is quoted calling ChatGPT Work "the fastest place to ask a question").

Snowflake's quote hedges inside its own sentence, praising the Data agent "while OpenAI models simultaneously bring intelligence to experiences like Snowflake CoCo and CoWork." That is a partner reminding you it ships a competing surface.

Two absences. Looker is not mentioned anywhere on the page, though Google's warehouse is a connector, so OpenAI has BigQuery without Google's semantics. And there is no price. An enterprise launch with twenty-two testimonials and no number is probably a launch aimed at procurement later.

Our read

This is a land grab on someone else's land. It works for as long as Databricks and Snowflake leave the ontology endpoints open, and both of them sell an agent of their own. We would expect at least one of the seven named data platforms to meter, price or restrict the ChatGPT Work connector within twelve months, and we would expect OpenAI to build or buy a semantic layer rather than keep renting one. Databricks and Snowflake deepening the integration instead, with no metering, would say we have the power balance backwards.

The strongest argument against us has nothing to do with semantics. It is this line, which is the thing every previous version of this product got wrong:

Enterprise administrators choose which data connections are available and which roles can use them. Queries enforce the connected account's existing permissions, including table, row, and column restrictions.
OpenAI, Now everyone can put data to work, September 10

Row and column level enforcement through the connected account is why a security team says yes (it is also the sentence your CISO will read, and the only one). If that holds in practice, adoption will run ahead of the ownership question for a year or two, and the ontology fight happens at renewal.

One number to watch, and it is OpenAI's own: two-thirds of its go-to-market organisation. What share of your own commercial staff writes their own queries today, honestly? If the honest answer is nearer a tenth, then this is either a real step change or a very good demo, and the difference will show up in how many of those eleven customers are still being quoted a year from now.

Sources

01
OpenAI introduced a Data agent in ChatGPT Work that connects to company data and builds interactive dashboardsWe're introducing a new Data agent in ChatGPT Work to help more people answer those questions themselves. It connects to your company data, investigates what changed, and builds interactive dashboards you can share.” — openai.com · primary · Sep 10
02
The Data agent connects to Redshift, Datadog, BigQuery, ClickHouse, Databricks, MongoDB and Snowflake, plus Google Drive and SharePoint filesThe Data agent connects to approved data sources including Amazon Redshift, Datadog, Google BigQuery, ClickHouse, Databricks, MongoDB, Snowflake, and more. It can also bring files and documents from Google Drive and SharePoint into the…” — openai.com · primary · Sep 10
03
The agent takes business terms and metric definitions from external semantic layersIt uses your organization's business terms, metric definitions, custom calculations, and data relationships to interpret the data. This context comes from semantic layers and trusted sources such as Databricks Genie Ontology, dbt,…” — openai.com · primary · Sep 10
Show all 10 sources
04
It can build and interact with dashboards in Omni, Oracle BI, Power BI, Sigma, Tableau and ThoughtSpotThe Data agent can also build and interact with dashboards in Omni, Oracle BI, Power BI, Sigma, Tableau, and ThoughtSpot.” — openai.com · primary · Sep 10
05
Queries enforce the connected account's existing permissions including table, row and column restrictionsEnterprise administrators choose which data connections are available and which roles can use them. Queries enforce the connected account's existing permissions, including table, row, and column restrictions.” — openai.com · primary · Sep 10
06
Nearly all of OpenAI's product team and over two-thirds of its GTM organisation use data agents in ChatGPT WorkWe use the capabilities behind the Data agent broadly across OpenAI. Nearly all of our product team and over two-thirds of our GTM organization use data agents in ChatGPT Work to analyze company data themselves.” — openai.com · primary · Sep 10
07
Snowflake's endorsement also promotes its own CoCo and CoWork surfacesWith the Data agent in ChatGPT Work, employees can tap into that data and access controls to investigate business questions—while OpenAI models simultaneously bring intelligence to experiences like Snowflake CoCo and CoWork.” — openai.com · primary · Sep 10
08
Alpha program customers include NTT Data, Thermo Fisher and ServicePistonNTT Data, Thermo Fisher, ServicePiston, and other organizations in our Alpha program are using the Data agent in ChatGPT Work to analyze sales and spending, catch reporting errors, and decide which opportunities to pursue and how to…” — openai.com · primary · Sep 10
09
Tableau's product chief endorsed bringing its semantics into ChatGPT WorkConnecting Tableau with ChatGPT Work brings trusted business semantics into a place employees already work, so the answers they get are grounded in the same data model their teams rely on.” — openai.com · primary · Sep 10
10
The Data agent is installed as a plugin in ChatGPT Work by administratorsYou'll find the Data agent listed as Data in the Plugins directory in ChatGPT Work. Administrators can make it available or install it for their teams through Workspace settings > Plugins.” — openai.com · primary · Sep 10
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